Refund Policy

Last updated: 12 June 2023

Overview

We want customers to shop with confidence.
If there is an issue with your order, please contact support as soon as possible so the request can be reviewed.

Your Consumer Rights

This policy does not limit any rights you may have under Australian Consumer Law.
If a product has a major problem, is unsafe, is significantly different from what was described, or does not do what it is supposed to do, you may be entitled to a remedy such as a repair, replacement or refund.

When to Contact Us

Please contact support if your order arrives damaged, incorrect, incomplete, faulty, or if you believe there is another issue with the product received.

Information Needed

To help us review your request, please provide your order number, contact details, a clear description of the issue and photos of the product and packaging where relevant.

Change of Mind

Change-of-mind returns may not always be available.
If accepted, items should generally be unused, unopened where applicable, in original packaging and returned within a reasonable timeframe.
Any return instructions will be provided after your request is reviewed.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, please contact support as soon as possible.
We may request photos or other details before confirming the next step.

Return Shipping

Return shipping requirements may depend on the reason for the return, the product condition and the outcome of the review.
If the issue is due to an error or product problem, we will provide further instructions after reviewing the request.

Refund Processing

Approved refunds will usually be processed back to the original payment method where possible.
Processing times may vary depending on the payment provider or bank.

Items That May Not Be Eligible

Some items may not be eligible for change-of-mind returns due to hygiene, safety, product condition or packaging reasons.
This does not affect any rights you may have under Australian Consumer Law if the product is faulty or otherwise fails to meet consumer guarantees.

How to Request Support

To request help with a return, refund or order issue, please contact us through the contact details provided on the website and include your order number.